> For the complete documentation index, see [llms.txt](https://help.transmutr.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.transmutr.com/faq/i-have-lost-or-didnt-receive-my-license-key.md). # I have lost or didn't receive my license key You should have received your license key via email.\ \ **Please check your spam folder** and remove the email from there, so that your Email Provider knows this is not spam.\ This is important so that other people don't get the same issue. You can also **find and manage your licenses by creating an account** on our website using the email address you used when you purchased: If you still cannot find it, send us an email at `transmutr@lindale.io` --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://help.transmutr.com/faq/i-have-lost-or-didnt-receive-my-license-key.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.