Transmutr Help
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  • Welcome to Transmutr
  • Getting started
  • Overview
  • Tutorials
    • Quick start
    • Convert hundreds of files at once with Automations and Command-Line Interface
    • V-Ray 3dsmax to V-Ray SketchUp with materials
    • Revit to SketchUp
    • Vectorworks to SketchUp
  • FAQ
    • I have lost or didn't receive my license key
    • How can I reset my license activations?
    • Can I sell the files generated by Transmutr Artist?
    • What versions of Render Engines does Transmutr support?
    • On how many computers can I install my license?
    • I cannot activate my license due to a restrictive internet connection
    • Where can I report bugs or request features?
    • SketchUp asks if I want to "fix" my file
    • Transmutr's window is blank
    • SketchUp cannot connect to Transmutr
  • Manual
    • Loading a file
    • Preview
    • Geometry tab
      • Transformation
      • Mesh Simplification
      • Stats
      • Proxies
    • Materials tab
      • Material settings
      • Map name variants
      • Automations
    • Presets
    • Options
    • Command-Line Interface
    • Known issues
  • Release Notes
  • Roadmap
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  1. FAQ

I have lost or didn't receive my license key

PreviousFAQNextHow can I reset my license activations?

Last updated 3 years ago

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You should have received your license key via email. Please check your spam folder and remove the email from there, so that your Email Provider knows this is not spam. This is important so that other people don't get the same issue.

You can also find and manage your licenses by creating an account on our website using the email address you used when you purchased:

If you still cannot find it, send us an email at transmutr@lindale.io

https://lindale.io/account/register