# SketchUp cannot connect to Transmutr You can try several things: * Changing the Port in Extensions > Transmutr > Settings * Doing the instructions in the "[Transmutr's window is blank](/faq.md#transmutrs-window-is-blank)" page * Authorize SketchUp and Transmutr in your firewall If the issue persists, please send an email to --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.transmutr.com/faq/sketchup-cannot-connect-to-transmutr.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.