Troubleshooting

Quick fixes for common Transmutr v2 problems.

Import

Symptom	What to try
Model fails to load	Confirm the format is supported; try re-exporting from the DCC app; check the import error dialog
Loaded with warnings	Open the import report; missing textures often need re-linking in the Materials tab
ZIP does nothing useful	Use .zip only; ensure models are not only in unsupported formats inside the archive
Creator pack looks wrong	Use the Creators menu instead of generic browse

Export

Symptom	What to try
V-Ray proxy fails	Set Path to V-Ray’s ply2vrmesh in Options
Enscape proxy fails	Set the Enscape converter path; complete the one-time Enscape Asset Library Configuration when prompted
Missing textures in SketchUp	Enable Copy material maps on export

SketchUp connection

See SketchUp cannot connect to Transmutr and Send to SketchUp.

Licensing

Symptom	What to try
v1 key rejected	Use Upgrade Transmutr v1 license to v2 or keep using v1 (download from here)
No seats available	Deactivate another machine or wait for a floating seat
Offline / corporate network	Offline activation
System time error	Correct your OS clock; licensing requires accurate time

Performance

• Enable proxies for heavy assets

• Increase simplification or use the magic wand

• Disable unused nodes in the Outliner

• Prefer Studio / Creator batch / CLI overnight for huge libraries instead of keeping dozens of tabs interactive

Logs and support

1. Options → Open log folder

2. Note the version string in Options

3. Search the help portal or forums

4. Email [e-mail] with logs and reproduction steps