FAQ

Can I sell the files generated by Transmutr Artist?

No, you need a Transmutr Studio license to be allowed to sell the files generated by Transmutr. Including but not limited to: *.skp files, *.vrmesh files and *.mesh.thea files. There are two exceptions in which case you are allowed to sell the files generated by Transmutr Artist: - The files are created as a commission, and you sell them to the commissioner only - You sell them through our upcoming marketplace Why, you ask? Because we feel it's fair that if you are a content creator for whom Transmutr is an actual production tool, you pay extra compared to a 3D artist who uses Transmutr just to add a few objects to a render, for example. Separating these two types of licenses allows us to offer an inexpensive Artist License.
Please note that the files generated by Transmutr are tagged with unique identifiers.

What versions of Render Engines does Transmutr support?

Transmutr creates files for:
    V-Ray 3.60.03 and above
    Thea 2.0 and above
    Enscape 2.4 and above

On how many computers can I install my license?

    An Artist license can be installed on two computers. For example, a laptop and a desktop workstation.
    A Studio license can be any number of seats, either as node-locked or floating license. Contact us.

I cannot activate my license due to a restrictive internet connection

If you are unable to activate your license due to restrictive network settings (eg. corporate environment), you might encounter a "Cannot connect to the internet" error. In that case, the Activate button will transform into an Activate Offline button, giving you access to offline activation.
Offline activation is a two-step process.
First, click the Activate Offline button to generate an offline activation request that is tied to your license key. At this point, there are two possibilities:
    You manage several Transmutr licenses and we gave you access to a custom licensing dashboard: paste this request code to the "Offline Activation" section of this license's settings in the dashboard. This will generate an activation file.
    You possess a single Transmutr license: send us this request code to [email protected], we will send you back an activation file as soon as possible.
Second, load the generated activation file in Transmutr. Your license should now be activated.
A similar process is available to deactivate your license: the Deactivate License button will transform into a Deactivate License (offline) if you encounter network issues. This button will generate a deactivation request. You can then send us this request to [email protected] or go through your custom licensing dashboard if available.
Using this deactivation request is mandatory or your license will still be considered in use.
Contrarily to the activation procedure, deactivation is effective immediately and there is no need to validate it in a second step with an activation file.

Where can I report bugs or request features?

For now, please do so in the Transmutr category on the Skatter forums: https://forums.lindale.io/c/transmutr

SketchUp asks if I want to "fix" my file

This error can pop up when you import in SketchUp a file generated by Transmutr. It appears when you import a model with some weird geometry that SketchUp doesn’t like. We could trigger the "Fix" in Transmutr using the SketchUp API, but we decided not to, and let the user decide. Because sometimes, you might prefer not to fix it (it’s not a big deal) to avoid losing faces or things like that.

Transmutr's window is blank

Try to install these Windows packages:
I that doesn't work, try this: The Transmutr folder and all child files within should have administrative permission. This is achieved by going to C:\Users\USERNAME\AppData\Roaming. Right-click on the Transmutr folder, then Properties > Security > Advanced, assign Full Control to you and administrators, and make sure to tick the option box for "Replace all child objects…".
If the issue persists, please send an email to [email protected]

SketchUp cannot connect to Transmutr

You can try several things:
    Changing the Port in Extensions > Transmutr > Settings
    Doing the instructions in the "Transmutr's window is blank" section above
    Authorize SketchUp and Transmutr in your firewall
If the issue persists, please send an email to [email protected]
Last modified 4mo ago