> For the complete documentation index, see [llms.txt](https://help.transmutr.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.transmutr.com/faq/i-cannot-activate-my-license-due-to-a-restrictive-internet-connection.md).

# I cannot activate my license due to a restrictive internet connection

If you are unable to activate your license due to restrictive network settings (eg. corporate environment), you might encounter a "`Cannot connect to the internet`" error. In that case, the **Activate** button will transform into an **Activate Offline** button, giving you access to offline activation.

![](/files/-MR4qdza_Ln5QiN0TiJk)

1. First, click the **Activate Offline** button to generate an *Offline Activation Request Code* that is tied to your license key.
2. Login to access <https://lindale.io/account/manage/licenses> (you may need to register if you have never created an account before)
3. Then click on your license > "Manage activations" > "Offline Activation/Deactivation"
4. Paste the *Offline Activation Request Code* that you got from Transmutr, and click "Activate"
5. Download the *Activation File* an load it in Transmutr. Your license should now be activated.

![](/files/-MR4trOdzKZmEiIMxVDs)

A similar process is available to **deactivate** your license: the **Deactivate** button will transform into a **Deactivate offline** if you encounter network issues. This button will generate a *Offline Deactivation Request Code*.

{% hint style="danger" %}
**Using this deactivation request is mandatory** or your license will still be considered in use.
{% endhint %}

Contrarily to the activation procedure, deactivation is effective immediately and there is no need to validate it in a second step with an *Activation File*. Although you do need to add the *Offline Deactivation Request Code* in the license dashboard to free the activation slot on the serve&#x72;*.*


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