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I cannot activate my license due to a restrictive internet connection
If you are unable to activate your license due to restrictive network settings (eg. corporate environment), you might encounter a "
Cannot connect to the internet" error. In that case, the Activate button will transform into an Activate Offline button, giving you access to offline activation.
- 1.First, click the Activate Offline button to generate an Offline Activation Request Code that is tied to your license key.
- 3.Then click on your license > "Manage activations" > "Offline Activation/Deactivation"
- 4.Paste the Offline Activation Request Code that you got from Transmutr, and click "Activate"
- 5.Download the Activation File an load it in Transmutr. Your license should now be activated.
A similar process is available to deactivate your license: the Deactivate button will transform into a Deactivate offline if you encounter network issues. This button will generate a Offline Deactivation Request Code.
Using this deactivation request is mandatory or your license will still be considered in use.
Contrarily to the activation procedure, deactivation is effective immediately and there is no need to validate it in a second step with an Activation File. Although you do need to add the Offline Deactivation Request Code in the license dashboard to free the activation slot on the server.