> For the complete documentation index, see [llms.txt](https://help.transmutr.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.transmutr.com/faq/i-cannot-activate-my-license-due-to-a-restrictive-internet-connection.md).

# I cannot activate my license due to a restrictive internet connection

If activation fails with **Cannot connect to the Internet**, use **offline activation**.

## Activate offline

1. In Transmutr, open **Activate License** / **Manage License**
2. Try to activate your license. When it fails due to network issues, Transmutr will offer **Offline Activation**.
3. Copy the **Offline Activation Code** (activation request code).
4. On a computer with internet access, sign in at <https://lindale.io/account/products>
5. Open your license **Details** → **Manage activations** → **Offline Activation/Deactivation**.
6. Paste the request code and click **Activate**.
7. Download the **Activation File**.
8. Back in Transmutr, load that file (step 2 of the offline flow).

## Deactivate offline

If the network is blocked, **Deactivate** becomes **Deactivate offline** and produces a **Deactivation Request Code**.

{% hint style="danger" %}
You **must** submit the deactivation request code on the Lindalë licenses page. Otherwise the seat stays marked as in use.
{% endhint %}

Deactivation on the machine is immediate, completing the web step frees the seat on the server.