# Transmutr's window is blank

Try to install these Windows packages:

* 2022 redistributable: <https://aka.ms/vs/17/release/vc_redist.x64.exe>
* 2019 redistributable: <https://aka.ms/vs/16/release/vc_redist.x64.exe>
* 2010 redistributable: <https://www.microsoft.com/en-us/download/details.aspx?id=26999>[
  ](https://www.microsoft.com/fr-fr/download/details.aspx?id=14632)
* 2005 redistributable: <https://www.microsoft.com/en-us/download/details.aspx?id=26347>

I that doesn't work, try this:\
The Transmutr folder and all child files within should have administrative permission. This is achieved by going to `C:\Users\USERNAME\AppData\Roaming`. Right-click on the `Transmutr` folder, then `Properties > Security > Advanced`, assign *Full Control* to you and administrators, and make sure to tick the option box for "*Replace all child objects…*".

If the issue persists, please send an email to <transmutr@lindale.io>


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